Information in Accordance with the Act on Specified Commercial Transactions
📄 This information is disclosed in accordance with Article 11 of the Act on Specified Commercial Transactions (Japan).
■ Business Operator Information
Seller
Ryu Inc. (Outdoor & Mountain Mobility Assist Devices)
Responsible Manager
Yoshida
Address
〒401-0511 2834-3 Oshino, Oshino Village, Minamitsuru District, Yamanashi Prefecture, Japan
Phone
0555-73-8933
Email
info@ryuinc.co.jp
■ Additional Fees (Beyond Product Price)
| 【Equipment Rental】 | Free delivery within Fuji area. Security deposit (temporary hold) of 10,000 JPY per unit (tax included, based on on-site receipt). |
| 【Equipment Purchase】 | Flat domestic shipping fee 1,200 JPY (actual courier charge may vary). Cash-on-delivery fee 330 JPY (as charged by the courier). |
※ Shipping costs may change in accordance with carrier adjustments.
■ Payment Methods
- Credit Card (VISA / Mastercard / JCB / AMEX)
- Domestic Bank Transfer
- PayPay (single payment only; recurring/subscription payments not supported)
■ Payment Deadlines
Equipment Rental
Full prepayment at the time of reservation
Purchase (Credit Card)
Immediate charge upon order confirmation
Purchase (Bank Transfer)
Within 7 days after order placement
■ Delivery / Handover Timing
Rental
On the reserved date at a designated location (for 2026: at Fuji Subaru Line 5th Station). Other locations will be communicated by email.
Purchase (Shipment)
Within 3 business days after payment confirmation
■ Returns, Cancellations, and Malfunction Handling
🔹 Equipment Rental Service
- Cancellation: Free cancellation until 17:00, 15 days before the rental date. Cancellation on the day of use will incur 100% of the order amount.
- Return conditions: Return the device at the designated location within the agreed rental period, without damage or deliberate destruction.
- Malfunction: Natural failure → free replacement. Damage caused by user mishandling, impact, or negligence → customer bears repair cost equal to the market value of the device.
🔹 Equipment Purchase Service
- Standard return: If unopened and unused, returns accepted within 7 days of receipt. Return shipping cost borne by customer.
- Initial defect / quality issue: Contact us within 3 days of receipt → free replacement or full refund.
■ Disclaimer
⚠️ Mountain climbing, trekking, and other outdoor activities involve inherent natural risks.
The exoskeleton assist devices and outdoor equipment sold/rented by our shop are assistive tools only.
We assume no legal responsibility for personal injury, accidents, or property loss caused by user error, sudden weather changes, road conditions, or any external factors.
In the event of force majeure (extreme weather, trail closures, natural disasters, etc.), we reserve the right to cancel or pause the rental order, issue a full refund, and accept no additional liability.
The exoskeleton assist devices and outdoor equipment sold/rented by our shop are assistive tools only.
We assume no legal responsibility for personal injury, accidents, or property loss caused by user error, sudden weather changes, road conditions, or any external factors.
In the event of force majeure (extreme weather, trail closures, natural disasters, etc.), we reserve the right to cancel or pause the rental order, issue a full refund, and accept no additional liability.
■ Contact
Business Hours
Weekdays 9:00 – 17:00 (closed weekends & national holidays)
Inquiries
Email info@ryuinc.co.jp / Tel 0555-73-8933
※ Bank transfer account details and return shipping address will be provided upon order confirmation.
※ The security deposit (temporary hold) will be refunded in full after the device is returned without damage or overdue, unless otherwise required for compensation.
※ The security deposit (temporary hold) will be refunded in full after the device is returned without damage or overdue, unless otherwise required for compensation.